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User Manual

  • How to store your TerraMow during winter ★
    Decide when to store your TerraMow based on your local climate. We recommend storing it once the average daytime temperature falls below 5°C (41°F).   1. Preparation Turn off the currently scheduled tasks on the TerraMow App. Charge your TerraMow to at least 85% to prevent over-discharge. Prepare cleaning tools and dismantling tools for later steps.   2. Clean TerraMow and Dismantle the Blade...
  • How to submit feedback via TerraMow app? ★
    You can submit feedback through the TerraMow app by following these steps. Our support team will reach out to you via email promptly to address your concerns. Open your TerraMow app and log in to your account. Go to the "Profile" tab and click on "Feedback". Fill out the feedback form to describe the issue you are facing. Please provide detailed information, including the time of occurrence, ...
  • Guidance for resolving the failure/issue of network configuration or robot connectivity
    1. Check Configuration 1.1 Check Phone Settings - Ensure the TerraMow App is the latest version. Download and install TerraMow App - Ensure app’s location permissions (including GPS/GPRS) are enabled - For iPhone users, please enable "Local Network" and "Location" permissions, for TerraMow App in your phone setting. - Temporarily turn off mobile data services (4G/5G). - Disable any firewall or ...
  • Steps to reconnect your robot
    If you bought a new Wi-Fi router or moved your home, please follow these steps to reconnect the robot: 1. Check the main switch on the bottom of the robot Stand the device upright, and press the right side of the main switch.   2. Check the light panel on the top of the robot If the light is off, place the robot on its base station and charge for at least 3 minutes.   3. Check the WiFi network...
  • TerraMow S1200/S800 User Manual and Quick Guide
    Welcome to download the user manual and quick guide for our TerraMow Robot Lawn Mower for better understanding and usage.   Important Notes: Please read the user manual and quick guide carefully before using the product to ensure a better user experience in operation and maintenance of your TerraMow.   Download Links:
  • Troubleshooting Code Reference
    Operation message Message Code Cause Solution N01 When the battery level is between 0% and 8%, TerraMow will not respond to commands or return to the base station automatically. Please manually carry your TerraMow back to the base station. N02 When powered on and the battery level falls below 5%, TerraMow will automatically shut down due to low battery level. Please manually ca...